Support & managed services
Support that sits where you are
Metelco provides local technical support for the Middle East region across the full product portfolio — from initial deployment through to proactive ongoing management.
Response
Same business day
Standard incidents
Critical
Priority escalation
Service-affecting faults
Coverage
24 × 7
Mission-critical contracts
From first deployment to ongoing operation
We work with your team to analyse the detail, architect a solution that fully meets your requirements, and then keep it running.
Implementation & commissioning
Provisioning, configuration and customisation of your solution with minimal operational disruption to live environments.
Deployment flexibility
Cloud service, hybrid or on-premises — we align to your current architecture and IT strategy rather than forcing a model on you.
24×7 cover
Versed in supporting mission-critical environments, we deliver exceptional support availability when your operation cannot stop.
Managed services
A comprehensive range of managed services that reduce the burden on internal teams with cost-effective proactive management.
Compliance assurance
Ongoing validation that your recording and reporting estate continues to meet regulatory and internal governance requirements.
Training & enablement
Handover and training so your teams get full value from reporting, dashboards and analytics from day one.
Already a customer and need assistance?
Our regional team is available on the numbers below, or raise a request and we’ll route it to the right specialist.
Raise a support request