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Products & solutions

A portfolio built for critical communications

Metelco represents and supports a carefully selected set of platforms — each backed by local technical, sales and marketing support for the Middle East region.

Featured

Our flagship platforms

Call Management

Proteus 9

Enterprise Call Management & Billing

All your call data at your fingertips. Interactive dashboards, cradle-to-grave call flow and Power BI integration turn telecoms data into decisions.

  • Interactive call data analytics
  • Native Microsoft Power BI integration
  • On-prem, hybrid or cloud deployment
  • Telecom fraud detection
Call Recording

Liquid Voice

Interaction Recording & Analytics

Smart business analytics for the contact centre. Capture every interaction, automate quality management and turn recordings into actionable insight.

  • Omnichannel interaction capture
  • Automated quality management
  • GDPR, PCI DSS & Privacy Act compliance
  • Legacy recording consolidation
Full portfolio

The rest of what we represent

Call handling, trading voice, application delivery and IP telephony applications — deployed and maintained by our local team.

Call Recording

Red Box

Compliance Voice Recording

Reliable, stable non-stop voice recording with a web-based replay interface built for liability and regulatory compliance requirements.

  • Non-stop recording
  • Web replay interface
  • Liability & compliance
Microsoft Teams

Heedify CX

Attendant Console & Contact Centre

Native Microsoft Teams attendant console and contact centre, bringing enterprise call handling to the platform your people already use.

  • Teams-native
  • Attendant console
  • Omnichannel routing
Trading Voice

Speakerbus

Dealerboard & Trading Turret

Trading-floor voice communication that gives traders full dealerboard capability without the cost and rigidity of legacy turret deployments.

  • Trading turret
  • Low maintenance
  • Flexible deployment
Infrastructure

EdgeNexus

Load Balancer & Application Delivery

Application acceleration, load balancing and application delivery technology keeping mission-critical services fast and always available.

  • Layer 4–7 balancing
  • App acceleration
  • High availability
IP Telephony

Emergency Notification

XML Applications for IP Telephony

XML applications and emergency notification for IP telephony estates — mass alerting, paging and CTI integration across Cisco environments.

  • Mass notification
  • XML services
  • CTI integration

Technology partners

Enghouse InteractiveLiquid VoiceRed BoxHeedifySpeakerbusEdgeNexusteliscaImagicle
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