Enterprise call management & billing
Proteus 9. All your call data at your fingertips.
Discover the transformative capabilities of call data analysis in the new version of Proteus. Version 9 empowers telecom professionals to optimise operations, make informed decisions and combat fraud using interactive call data dashboards.
Data at your fingertips
Your single, centralised source of truth
With the latest version we have enhanced data integration and visualisation, revolutionising the way you analyse and extract insights from your telecoms data.
By utilising Proteus 9 as your comprehensive and centralised source of truth, you can extract powerful insights that lead to immediate impact — analysing all communications systems, providing billing data and identifying telecom fraud.
“Proteus 9 will help you uncover more powerful insights and translate them into immediate impact, increasing quality and cost control.”
Proteus 9 · Call data analytics
Experience the power of diverse dashboards tailored to meet your needs — whether you want a holistic view of your entire company or detailed insights into specific departments.
Proteus 9 boasts an intuitive interface, enabling effortless navigation and utilisation of its powerful analytics tools. Dive deep into your data with ease, building custom queries to extract precise insights on costs, quality, usage, performance, user adaptation and customer interactions.
Every dashboard is interactive — drill down into call details with a simple right-click.
From the first ring to the final report
Key data handling advantages and reporting capabilities
Seamless Microsoft Power BI integration
Unleash the full potential of your data and create visually compelling reports and dashboards on the platform your business already uses.
Cradle-to-grave call flow
Gain a comprehensive understanding of call flow from initiation to termination. Track every step of communication and identify bottlenecks or areas for improvement.
Analytics enhancements for Dashboard+
Dive deeper into your data, uncover hidden patterns and gain valuable insights to make informed decisions across cost, quality, usage and performance.
Data encryption
Safeguard sensitive information during report delivery, control access rights and protect users' data — giving you peace of mind.
Tailored features for every role
Dashboards and permissions that cater to the unique needs of each role within your organisation, from finance to IT to department heads.
Telecom fraud identification
A single, centralised source of truth for analysing all communications systems, providing billing data and identifying telecom fraud early.
Diverse dashboards, tailored to you
From a holistic view of the entire company down to a single department — with right-click drill-down into the underlying call detail.
Customer interaction
- Call distribution
- Location
- Calls over time
- Inbound call response time
Usage
- Volume of calls by department
- Usage statistics
- Usage distribution
- Call volume trends
Departmental / cost centre
- By department — local, national, international
- International mobile & mobile
- By date
- This quarter vs last quarter
User adaptation
- MS Teams user summary & calls
- MS Teams voice quality
- Inbound / outbound calls
- Call types & call details
Report builder
Unleash the power of simplicity
Unlock the true potential of your complex call data with our user-friendly report tool. The beauty of Report Builder lies in its simplicity — unlike the advanced report builder, no extensive training is needed.
Everything you need is conveniently placed on one screen, making it self-explanatory and hassle-free. Say goodbye to complicated reporting tools and embrace a seamless, intuitive solution tailored to your needs.
Minimum hardware requirements
CPU
Dual-core Intel/AMD, 3 GHz
Internal memory
8 GB RAM minimum
Disk storage
120 GB free space
Network
Connection required