Modern technology in communication solutions
Metelco delivers enterprise call management, interaction recording and analytics across the Middle East — helping government, finance and critical-service organisations capture every conversation, stay compliant and act on what they hear.
20+
Years in the region
8
Industries served
24/7
Support coverage
100%
Interactions analysed
Calls today
12,481
+8.2%
Avg. handle
3m 14s
-6.1%
Compliance
99.4%
+0.3%
Call volume by department
Technology partners & represented vendors
Solutions that capture, manage and make sense of every conversation
From enterprise call billing to interaction analytics and trading-floor voice — a portfolio assembled and supported locally for the region.
Two platforms at the heart of what we do
Deployed across government, finance and critical-service organisations throughout the Middle East.
Proteus 9 · Call Management
All your call data at your fingertips
Proteus captures and records data on incoming, outgoing and internal communications from PBX, IP telephony and dealer board systems — then turns it into interactive dashboards you can drill into with a right-click.
- Seamless Microsoft Power BI integration
- Cradle-to-grave call flow tracking
- Tailored dashboards for every role
- Single source of truth for billing and fraud detection
Cost centre view
This quarter vs last
Local
48%
International
31%
Mobile
21%
Liquid Voice · Interaction Analytics
Exceptional, consistent and compliant customer experiences
Recording every interaction is only the start. Liquid Voice consolidates legacy recordings, validates every interaction against your compliance rules and surfaces the trends that change how your contact centre performs.
- Capture voice, email, text, chat and self-service
- Automated quality management across 100% of interactions
- Redaction, encryption and toxic-data remediation
- Root cause and trend analysis
Our approach
Smart interaction analysis
Capture & Transcribe
Voice, email, chat, self-service
Analyse & Inform
100% automated quality review
Share & Action
Workflow to teams & individuals
Trusted where communication is mission critical
Organisations across the Middle East rely on Metelco to monitor and manage their internal and external communication processes.
Government
Finance & Banking
Transport
Manufacturing & Construction
Oil & Gas
IT & Telecommunications
Education
Healthcare
A partnership that runs well beyond the sale
Metelco provides local technical, sales and marketing support for the Middle East region, backed by strategic partnerships that strengthen delivery on every project.
Advise
We apply two decades of regional experience to understand your specific needs, analyse the detail and architect a solution that fully meets your requirements.
Enable
Technical expertise to quickly provision, configure and customise your solution while minimising operational disruption — cloud, hybrid or on-premises.
Manage
Versed in mission-critical environments, we deliver exceptional support available 24×7, plus managed services that reduce the burden on your internal teams.